Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account or register as a patient or caretaker
• Book or schedule care services
• Communicate with caretakers or our support team
• Submit reviews, ratings, or feedback
• Contact us for support or inquiries

This may include:

• Full name, email address, phone number
• Date of birth, gender, address
• Health-related information (medical conditions, care needs, allergies, medications)
• Payment information (processed securely — we do not store full card details)
• Professional qualifications, licenses, certifications (for caretakers)
• Profile photo, identification documents (for verification)

1.2 Information Collected Automatically

When you use our Services, we may automatically collect:

• Device information (IP address, browser type, OS, device ID)
• Usage data (pages visited, time spent, features used)
• Location data (general area via IP or precise if enabled)
• Cookies and similar technologies (see our Cookie Policy)

1.3 Information from Third Parties

We may receive information from:

• Background check providers (for caretaker verification)
• Payment processors
• Professional licensing boards
• Social media platforms (if you connect your account)
• Analytics and advertising partners

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services
• Match patients with qualified caretakers based on needs and availability
• Process bookings, payments, and cancellations
• Facilitate communication between patients and caretakers
• Verify identities, credentials, and professional qualifications
• Send service notifications, updates, and appointment reminders
• Provide customer support and respond to inquiries
• Detect, prevent, and address fraud, security issues, and violations
• Comply with legal obligations (including HIPAA where applicable)
• Conduct research, analytics, and improve our platform
• Send marketing communications (with your consent)

3. How We Share Your Information

3.1 With Caretakers and Patients

When you book or provide services:

• Patients' relevant health information is shared with matched caretakers to facilitate care
• Caretakers' profiles, qualifications, and reviews are visible to patients
• Contact information is shared to enable communication and appointment coordination

3.2 With Service Providers

We share information with trusted third-party providers who help us operate, including:

• Payment processors (Stripe, PayPal, etc.)
• Background check and verification services
• Cloud hosting and data storage providers
• Customer support and communication tools
• Analytics and marketing platforms

These providers are contractually required to protect your information and use it only for specified purposes.

3.3 For Legal Reasons

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms of Service and protect our rights
• Prevent fraud, security threats, or illegal activity
• Protect the safety and rights of users and the public

3.4 Business Transfers

If Qliq Care is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and your options.

3.5 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure servers and database access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Multi-factor authentication for sensitive accounts

5. Your Privacy Rights

Depending on your location, you may have the following rights:

5.1 Access and Portability

• Request a copy of the personal information we hold about you
• Receive your data in a structured, commonly used format

5.2 Correction and Deletion

• Update or correct inaccurate information
• Request deletion of your personal data (subject to legal exceptions)

5.3 Opt-Out and Restriction

• Opt out of marketing communications (unsubscribe links provided)
• Restrict or object to certain processing of your data
• Withdraw consent where processing is based on consent

5.4 Do Not Track

Some browsers support "Do Not Track" signals. Our platform does not currently respond to DNT signals, but you can manage cookies and tracking through your browser settings.

To exercise your rights, contact us at: privacy@qliqcare.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze traffic and usage patterns
• Deliver personalized content and advertising
• Improve site functionality and user experience

Types of cookies we use:

• Essential cookies: Required for the platform to function
• Performance cookies: Help us understand how users interact with our site
• Functional cookies: Remember your choices and preferences
• Advertising cookies: Deliver relevant ads (with your consent)

You can control cookies through your browser settings. Note that disabling cookies may limit some features.

7. Children's Privacy

Qliq Care is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it promptly. Parents or guardians who believe we may have collected information from a child should contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Compliance with applicable data protection frameworks (GDPR, CCPA, etc.)
• Ensuring third-party processors meet equivalent data protection standards

9. Retention of Information

We retain your information for as long as necessary to:

• Provide our Services and maintain your account
• Comply with legal, regulatory, or contractual obligations
• Resolve disputes and enforce agreements
• Maintain records for tax, accounting, and business purposes

Once information is no longer needed, we securely delete or anonymize it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or prominent notice on our platform
• Obtain your consent where required by law

Your continued use of Qliq Care after changes indicates your acceptance of the updated policy.

11. Compliance with Indian Laws

Qliq Care complies with applicable Indian data protection laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable.

We collect, process, and store personal data lawfully, fairly, and transparently. We ensure appropriate security safeguards are implemented to protect your personal data.

12. Your Rights Under Indian Law

Under applicable Indian data protection laws, you may have the right to:

• Access information about your personal data
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data (subject to legal obligations)
• Withdraw consent where processing is based on consent
• Grievance redressal through our appointed officer

For questions about HIPAA compliance, contact our Privacy Officer at qliqcare@gmail.com

12. State-Specific Rights (U.S.)

12.1 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect, use, and share
• Right to request deletion of your personal information
• Right to opt out of the "sale" of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

12.2 Other State Privacy Laws

Residents of Virginia, Colorado, Connecticut, and other states with comprehensive privacy laws have similar rights. Contact us to exercise these rights.

13. Grievance Redressal

If you have concerns about how we process your personal data, you may contact our Grievance Officer.

If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India as per the Digital Personal Data Protection Act, 2023.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information above. We will respond to your inquiry within 30 days.

14. Complaints and Regulatory Authorities

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with:

• Your local data protection authority
• The U.S. Department of Health and Human Services (for HIPAA concerns)
• The Federal Trade Commission (FTC)
• State attorneys general or consumer protection agencies

Thank you for trusting Qliq Care with your information.
We are committed to protecting your privacy and providing transparent, secure healthcare services.